FAQ’s

DECOR

All decor items ship for free via USPS ground (approximately 2-7 days) unless otherwise stated, or can be picked up from our showroom in NE Minneapolis.

FURNITURE

(01) Furniture is made-to-order and has a lead-time that varies. When you click “add to cart”, the lead time will be displayed.

(02) Furniture is shipped free (allow an additional 2-3 weeks for shipping), delivered free within the Twin Cities Metro Area (allow one week), or can be picked up from our showroom in NE Minneapolis (20% discount on furniture for using this option, using code PICKMEUP).

(03) The shipping service for free-standing furniture includes scheduled curbside delivery with easy unpacking using a box-knife. White Glove Delivery on shipped items is available for an additional $350-$750 (contact us before placing an order). Smaller furniture pieces (end tables, coffee tables, and nightstands) ship via UPS Ground.

(04) Delivery in the Twin Cities Metro area is free and includes in-home delivery to the main floor of the house. Any parking fees (meter or parking ramp) required for a delivery are the responsibility of the client.

(05) Pickup from our showroom in NE Minneapolis can be scheduled once the item is ready. Typical pickup hours are 8:30am-5:00pm Monday-Friday, and occasional Saturdays.

(06) Completion timelines, estimates, and shipping speeds are not guaranteed unless explicitly stated otherwise.

Each piece from Hossle Woodworks is handmade and unique. Variations in wood tone, grain quality, measurements, are what make handcrafted one-of-a-kind items special, and should be expected. We create our pieces as precisely as possible, however slight imperfections are not uncommon. The products are made using a veneered plywood, so occasional minor defects in the wood and veneer (voids, indents, minor scratches) may occur. We do our best to repair or conceal these. Any items being returned for the reasons stated here are not eligible for return.

(01) Decor

Decor items are eligible for return within a 5 day period following receipt of the item. Return shipping fees are the responsibility of the customer, and a 20% restocking fee will be subtracted from the return amount. Email info@hosslewoodworks.com to initiate a return.

If an item is received by the customer in damaged condition, Hossle Woodworks may process an exchange of the item. Damage does not include variations in wood grains, small voids or indents in the ply layers, or minor scratches on the veneer.

All inquiries regarding exchanges must be made within 5 days of receipt of the item by emailing info@hosslewoodworks.com

(02) Furniture

Furniture from Hossle Woodworks is made-to-order and we expect all sales to be final. However, returns/cancellations of standard-sized collection pieces will be accepted at any point between the initial payment and up to 72 hours following receipt of the item. Return shipping/drop-off to studio is the responsibility of the Customer. A 35% fee will be deducted from the return amount.

Upon receipt of completed items, the Customer must inspect and immediately alert Hossle Woodworks of any potential damage. Damage does not include variations in wood and grain tone, small voids, minor scratches, indents in the ply layers, or minor measurement discrepancies. Items that are received in damaged condition may qualify for an exchange or partial refund at the discretion of Hossle Woodworks.

Measurements to ensure that free-standing furniture pieces reach, and fit into, the space desired must be taken by the Customer prior to ordering. Hossle Woodworks bears no responsibility for this and will not accept returns in these situations.

Items not properly cared for are never eligible for returns. This includes, but is not limited to, humidity damage, sun damage, and water marks.

(03) Discontinued, Discounted, As-Is, and Outlet Items

All sales are final on discounted, discontinued, and outlet items. Any item listed in the outlet store may have imperfections.

(04) Customized Pieces/Custom Orders

All sales are final upon initial downpayment. No returns will be accepted.

Can’t find exactly what you’re looking for? We would love to build something custom for you. Check out our Custom Furniture page and submit an inquiry!

(01) Moisture and heat can and will damage wood finishes. Use coasters and trivets. Wipe up spills and dry with a cloth.

(02) Don’t drag sharp or rough objects across the furniture.

(03) Wood will expand and contract with seasonal humidity changes. Maintain a constant humidity level in your house to minimize movement and prevent warping.

(04) Air and sunlight, over time, will change the color of natural wood. Consider rotating your item occasionally.

(05) Waxed items can be treated every six months or so with a coat of Howard® Products Feed-N-Wax.

(06) Waxed and oiled items can be cleaned with a damp cloth as needed. Wipe dry. Do not use furniture polishes or harsh chemicals.

Are you an Interior Designer and ordering furniture for a client? Take advantage of our trade discount. Send us an email for an exclusive discount code.

Send email inquiry to info@hosslewoodworks.com

Wholesale orders should not be placed directly from our online store.

Our furniture is made using a beautiful high-end Baltic birch plywood from Columbia Forest Products®. Each of the 13 layers are solid birch, and a thick veneer in walnut or maple wraps each face in rich tones.

While many woodworkers conceal the edges of the plywood, we have made it our signature look to highlight the striped layers. Not only does this give a nod to the designers of the mid-century era, it makes every piece by Hossle Woodworks a work of art, and a unique, one-of-a-kind, creation.

In addition, our high-end drawers compliment the simplicity of our furniture. They are made of solid wood (your choice of maple or walnut) with dovetailed joints, soft-close under-mount drawer slides (by Blum®) and Italian-made satin gold hardware.

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ARTFUL HOME (Nationwide Catalog)

Check out how we keep our process green and sustainable here.

Justin lives in NE Minneapolis with his wife Michele, who serves as a Project Coordinator for Medtronic. They have a son, who’s currently into LEGO® and Minecraft®. Justin enjoys fitness activities, playing piano, good TV, board games, and bourbon. He lives and breathes mid-century design and aspires to have a fully mid-century home, both in the bones and decor. He’s a full time furniture designer and craftsman and creates his pieces out of his art studio in NE Minneapolis.